Everything you need to know about shipping medicines internationally.
General Shipping & Booking
How do I book a medicine shipment?
You can easily book a shipment by clicking the "Book Shipment" button on our website, filling out the contact form, or by directly reaching out to our support team via WhatsApp. We will guide you through the process step-by-step.
Do you offer door-to-door pickup and delivery?
Yes! We offer convenient door pickup services from your home, medical supplier, or clinic, and we deliver directly to the recipient's doorstep internationally.
How long does international medicine delivery take?
Delivery times vary depending on the destination country. Typically, express shipments take 3-5 working days, while standard shipments may take 5-8 working days. Customs clearance times can occasionally affect this.
Can I track my medicine shipment?
Absolutely. Once your package is dispatched, we provide a tracking number. You can enter this number on our "Tracking" page to see real-time updates on your shipment's status.
Documentation & Requirements
What documents are required to ship medical items?
Generally, you will need: A clear copy of the doctor's certificate or recommendation (matching the patient's name on the package), an original purchase invoice/bill from a licensed medical supplier, and a copy of the patient's ID or passport.
Do I need a doctor's certificate for Ayurvedic or Homeopathic medicines?
While some countries allow herbal supplements without a doctor's certificate, we strongly recommend including a certificate or a doctor's letter to ensure smooth customs clearance, as regulations vary widely.
Can I ship medicines without a bill/invoice?
No. An original commercial or medical supplier invoice is strictly required by international customs to verify the value and legality of the goods being shipped.
Customs & Compliance
Will customs open my medicine package?
Customs authorities have the right to inspect any international shipment. However, if all documentation is accurate and compliant, the process is usually seamless. We ensure proper labeling to minimize delays.
Who pays for customs duties if they apply?
Customs duties and taxes (if applicable) are usually the responsibility of the receiver, as dictated by the destination country's laws. However, medical supplies for personal use are often duty-free in many countries.
What happens if customs seizes my medicines?
If a package is held, we work closely with our courier partners and you to provide any additional requested documentation. We only accept shipments that comply with known regulations to minimize this risk.
Packaging & Special Services
How are the medicines packaged?
We use secure, professional, and tamper-evident packaging. Fragile items (like glass bottles or vials) are bubble-wrapped, and the entire package is sealed to withstand international transit.
Do you provide temperature-controlled shipping?
Yes. For medicines like insulin, vaccines, or specific biologics that require cold chain logistics, we provide specialized temperature-controlled packaging (dry ice or gel packs) to maintain efficacy.
What is the maximum quantity of medicine I can send?
Most countries allow the import of a maximum 3-month (90 days) supply for personal use. The quantity sent must match the dosage stated on the medical certificate.
Restricted & Prohibited Items
Can I send sleeping pills or sedatives?
In most cases, no. Psychotropic substances, strong sedatives, narcotics, and controlled drugs are heavily restricted and often prohibited from standard international courier services.
Can I ship liquids or syrups?
Yes, liquids and syrups can be shipped. However, they require extra care in packaging to prevent leaks. Please inform us during booking so we can arrange specialized packing.
